Our Front-Office services allow you to enhance as much as possible every contact with your customers.
Our staff is specialized in establishing effective relationships with customers
with the aim of increasing their loyalty and knowledge of your brand
Customer Care, Customer Support and Customer Satisfaction services targeted to the immediate management of customer requests or to sending reports and tickets to the competent departments
We contact new, just contracted customers to welcome them into your company. If requested, we verify the actual contracting of new customers, significantly increasing retention.
We answer to your calls by taking note of all requests and information and forward them to you in a structured manner and in order of urgency / importance.
We manage on your behalf the toll-free number and / or numbers for reports and requests for assistance, providing customers with the relevant information and, if necessary, forwarding the request to your company’s staff
Our staff is specialized in Customer Care and, if necessary, is trained with you on the technical aspects.
Operability guaranteed every day, without interruptions for holidays, illness leaves and permits.
You only pay for the resources you really need and when you need them and you can easily manage peak times and seasonality.
You will always have a single interlocutor for all your activities and you will be able to monitor performance and results in real time.